Frequently Asked Questions
1. Where do you ship?
We currently sell and ship only within the United States. Orders with shipping addresses outside the United States cannot be accepted at this time.
2. How long does order processing take?
Orders are usually processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays.
3. How long does delivery take?
After processing, estimated delivery within the United States is typically 4–7 business days. Delivery times may vary depending on the destination, carrier availability, weather, or other circumstances outside our control.
4. Do you offer free shipping?
Yes. We currently offer free standard shipping on orders delivered within the United States. Any available shipping options and costs will be shown clearly at checkout before you place your order.
5. Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment. Please allow some time for tracking details to update after the carrier receives the package.
6. Can I change my shipping address after placing an order?
If you need to correct your shipping address, please contact us as soon as possible at info@allsaints-leather.com. If the order has already been processed or shipped, we may no longer be able to change the address.
7. Can I cancel my order?
If you would like to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible. In that case, the order may need to be handled as a return after delivery.
8. What is your return window?
You may request a return within 30 days from the date your order was delivered. The item must be unused, unworn, undamaged, and returned in its original condition with original packaging, labels, tags, and included accessories where applicable.
9. How do I request a return?
To request a return, please contact us at info@allsaints-leather.com with your order number, the item you would like to return, and the reason for the return. Please do not send any item back without contacting us first.
10. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon delivery. We recommend using a trackable shipping service, as customers are responsible for the returned item until it is received.
11. When will I receive my refund?
Once your return has been received and inspected, approved refunds are usually processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account statement.
12. What should I do if I received a damaged, defective, or incorrect item?
Please contact us as soon as possible at info@allsaints-leather.com. Include your order number and clear photos showing the issue so we can review the case and provide the appropriate next steps.
13. Are product colors always exactly the same as shown online?
We make reasonable efforts to display product colors and details accurately. However, minor differences may occur due to screen settings, lighting, photography, or material variations.
14. Which payment methods are accepted?
Available payment methods are shown at checkout. Payments must be completed through the secure payment options provided on our website.
15. How can I contact customer support?
You can contact us by email at info@allsaints-leather.com. Please include your order number if your question is related to an existing order.
16. Who operates this store?
This website is operated by:
Shopping Deals LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@allsaints-leather.com
Phone: +1 307 391 9700