Refund policy
This Return Policy applies to orders placed on allsaints-leather.com. Our store currently sells and ships products only within the United States.
1. Return Window
You may request a return within 30 days from the date your order was delivered. Return requests made after this period may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be unused, unworn, undamaged, and in its original condition. The item must also be returned with its original packaging, labels, tags, and any included accessories where applicable.
Items that show signs of wear, use, damage, washing, alteration, stains, odors, or missing original packaging may be rejected or only partially refunded.
3. Non-Returnable Items
Certain items may not be eligible for return, including final sale items, gift cards, personalized products, custom-made products, and items that cannot be returned for hygiene or safety reasons.
4. How to Request a Return
To request a return, please contact us at info@allsaints-leather.com with your order number, the item you would like to return, and the reason for the return.
Please do not send any item back without contacting us first. Returns that are sent without prior approval may not be accepted.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the item received was incorrect, defective, or damaged upon delivery. We recommend using a trackable shipping service, as customers are responsible for the returned item until it is received by us.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@allsaints-leather.com. Please include your order number and clear photos showing the issue so we can review the case and provide the appropriate solution.
7. Return Inspection
Once your returned item has been received, it will be inspected to confirm that it meets the return eligibility requirements. We reserve the right to refuse a return or reduce the refund amount if the item is not returned in acceptable condition.
8. Refunds
If your return is approved after inspection, your refund will be issued to the original payment method. Refunds are usually processed within 7 business days after the returned item has been received and inspected.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your account statement.
9. Exchanges
We do not guarantee direct exchanges. If you need a different size, color, or item, please contact us first so we can review availability and advise you on the best next step.
10. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible at info@allsaints-leather.com. If the order has already been processed or shipped, cancellation may no longer be possible, and the order may need to be handled as a return after delivery.
11. Contact
If you have any questions about returns, refunds, or an order issue, please contact us:
Shopping Deals LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@allsaints-leather.com
Phone: +1 307 391 9700
Effective Date: May 24, 2026